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Help Centre & Business Guidance

Frequently Asked Questions (FAQ)

Have questions about our cold-chain delivery, self pick-up hours, payment methods, seafood origins, or B2B wholesale procurement? Find instant answers below.

Delivery Is there any Minimum Order Quantity (MOQ) or Minimum Order Value (MOV)?
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No! There is no minimum order limit (No MOQ / No MOV) for retail buyers. Whether you purchase 1 item or multiple packages, we welcome all orders with full cold-chain fulfillment!

Delivery What are the cold-chain delivery charges?
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We provide flat-rate Cold-Chain Delivery across Peninsular Malaysia (inclusive of thermal/foam packaging):

  • Klang Valley: RM30
  • Other West Malaysia Areas: RM60

Delivery charges include cold-chain packing and logistics services to guarantee that your seafood arrives fresh and safe.

Delivery Do you offer Free Shipping?
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Currently, Fresh Catch AA does not offer free shipping promotions. All orders are delivered using dedicated flat-rate cold-chain logistics to maintain unbroken temperature control and product safety.

Delivery Where do you deliver? Do you deliver to East Malaysia (Sabah & Sarawak)?
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We provide cold-chain delivery across all of Peninsular Malaysia (West Malaysia). Delivery to East Malaysia (Sabah & Sarawak) is currently unavailable for standard retail orders, unless you have special bulk/commercial procurement arrangements.

Pick-up How long does delivery take?
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Orders are typically delivered within 2 to 3 working days upon full payment confirmation (excluding Selangor public holidays).

Pick-up Can I choose Self Pick-up? Where is your store located?
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Yes! Self pick-up is available at our Ara Damansara outlet after full payment is completed:

Fresh Catch AA Sdn Bhd
E-G-33, Jalan PJU 1A/3A, Taipan 2 Ara Damansara,
47301 Petaling Jaya, Selangor.
Pick-up What are your Self Pick-up & Walk-in Operating Hours?
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  • Walk-in Store Shopping Hours:
    • Mon – Fri: 10:00 AM – 1:00 PM & 2:00 PM – 7:00 PM
    • Sat: 10:00 AM – 3:00 PM
  • Self Pick-up Hours (Pre-paid orders):
    • Mon – Fri: 3:00 PM – 5:00 PM
    • Sat: 1:00 PM – 3:00 PM
  • Sundays & Selangor Public Holidays: CLOSED.
Payment What payment methods do you accept?
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We accept Credit Card / Debit Card, HitPay Gateway, Direct Bank Transfer (TT), DuitNow QR, Touch 'n Go (TNG) eWallet, and Cash on Delivery (COD) for eligible Klang Valley delivery zones.

Payment Do you offer Cash on Delivery (COD)?
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Yes! Cash on Delivery (COD) is available for eligible Klang Valley delivery zones. You can conveniently pay upon arrival using Exact Cash, Credit Card / Debit Card on delivery, or by scanning our driver's DuitNow QR / E-Wallet code.

(Note: For out-of-station inter-state deliveries or self pick-up orders, payment prior to dispatch/collection is required.)

Payment What is your Return & Refund Policy?
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Due to cold-chain food safety standards, return or refund requests are not accepted once dispatched or after 24 hours of receipt, unless a verified product quality defect is proven.

Quality Where does your seafood come from?
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Our Salmon & Trout are imported directly from Chile. All other seafood is sourced directly from Indonesia via our own fishery network, partner wild-sea fishing vessels, sea farms, and processing plants. We strictly enforce No Pond Farming for 100% natural, healthy seafood!

Quality Are your seafood items fresh or frozen?
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We supply premium frozen seafood maintained in an unbroken cold chain at -18°C from storage to delivery to lock in natural freshness, flavor, and nutrition.

Quality How is retail seafood packaged?
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Retail orders are delivered in original factory vacuum packs insulated inside Foam Boxes or Aluminium Thermal Bags to ensure optimal temperature control during transit.

Quality Can I request custom fish cutting, portioning, or custom packaging?
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No. To maintain strict hygiene and food safety standards, all retail products are sold in original factory vacuum packaging. No custom cutting, portioning, or re-vacuuming is provided for retail orders.

Quality How should I store the seafood after receiving it?
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Keep unopened packages frozen at -18°C, which will last until the package expiration date. Once defrosted or opened, we recommend consuming within 3 days.

Quality Do you supply Sashimi-grade seafood?
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Yes! We offer both Sashimi Grade and Cooking Grade Salmon & Trout. Please feel free to ask our team if you need recommendations for raw or cooked dishes.

B2B What types of seafood do you supply?
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We offer a wide range of wild-caught and sea-farmed seafood:

  • Salmon & Trout: Sashimi grade, cooking grade, fillets, steaks, cubes
  • Prawns: PDTO White Prawns, Indonesian Sea Red Prawns, Tiger Prawns
  • Squid & Shellfish: Squid rings, cuttlefish, oysters, clams, scallops, mussels
  • Crabs: Crab meat, crab claws, shuttle crabs
  • Whole Fish & Steaks: Golden Snapper, Red Snapper, Grouper, Pomfret, Tenggiri, Bawal, Tuna, Pari, and more!
B2B Do you supply B2B commercial clients (Restaurants, Hotels, Wholesalers)?
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Yes! We specialize in long-term B2B procurement, providing direct supply from our fish storage, partner boats, and sea cages. Custom ice boxes and dedicated B2B pricing are available based on order volume.

B2B How can I apply for a B2B Business Account or Bulk Purchasing?
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You can contact our Business Development team directly via Call/WhatsApp at +60 12-629 1562 / +60 11-3987 2883 or submit your SSM & company namecard for priority quotes and supply arrangements.

B2B Why do families, restaurants, and businesses choose Fresh Catch AA?
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Clients choose us for our direct Indonesian source procurement, self-owned processing plants, 100% natural sea catch/farm quality, unbroken cold-chain delivery, and reliable pricing for retail and wholesale orders alike!

Still Have Questions or Need Bulk B2B Supply?

Our Business Development team is ready to assist you with custom procurement & quotes.

💬 Contact BD Team (+6012-629 1562) Contact Support